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Short statement addressing a reddit post

Hello everyone!

If you've come to our website directly, it may be because of a recent reddit post from an unhappy customer which we couldn't blame really but we would like to give our side on the matter. Forgive us for any grammatical errors as we are writing this on the fly and English is not our main language.

Short intro. Our website have been around for more than 2 years now and have served thousands of customers already (per our website's app metrics). Most are satisfied with our service but some are not which is pretty normal in every business. We're just a start up and only have 2 staffs and then our partners. Regardless, we always do our best to resolve any issue that comes in the way.

Recently, we just recovered from covid and while we were away, delivery backlogs started to piled up which we are slowly clearing out but since we can only gift 8 items per day. Some deliveries could take a while. We do our best to respond to emails in a timely manner but it couldn't be helped that some emails gets overlooked and when this happens, we appreciate it when our customers reach out through our other channels making us aware of any issue.

Unfortunately, we couldn't respond to our complainant in time which led them to file a dispute of which we have refunded the full amount they paid for. They have already removed our partner account from their friends list so we could no longer gift their set in-game and there's no other way we could make things right but to return their money.

With the mode of payment we accept. It is not possible for us to take our customers money and just run away with it without repercussions.

To our complainant, we sincerely apologize if we are not able to deliver your expectations. We will do our best to improve our service and give satisfaction to our customers.

To our valued customers and returning customers, we hope that this isolated case will not discourage you to continue using our service. Thank you for your continued support.

As always, we look forward to having your orders delivered. Thank you for your time

Best Regards,
Collector's Cache Gift Shop

Reasonable Prices

Every business aims for profit but we keep it as reasonable as possible.

Our pricing is weighed based on the popularity of the item (supply and demand) and of course security, so you can be rest assured that you're getting the best deal from us.

101% Trusted Seller

We have been in the cache trading business since 2016 and our website has been around for more than 2 years now so you can be assured that we know our craft.

You may rest confident that you are safe with us because we believe reputation is king, and throughout the years, we've built a solid reputation across all of our platforms.

Guaranteed Delivery

Per Valve's gifting policy. For first time customers, we need to be friends on Steam for at least 30 days, before we can gift your purchased item in-game.

We guarantee that you'll receive the set(s) you purchased, after the 30 days threshold has been completed.

Flexible Checkout

One of our main goals is to make it easier for you to make a purchase.

For customers abroad, you may pay using your debit/credit card through Paypal express checkout and for our local customers, you may pay using gcash or paymaya.