Hello everyone,
We’re aware of a Reddit post concerning our store, and we’d like to share our side transparently and respectfully.
Our small team has been serving the Dota 2 community since July 2020, completing thousands of successful transactions for customers around the world. While we always strive for smooth and timely deliveries, occasional issues can arise and when they do, our goal is to resolve them fairly and promptly.
In this particular case, the customer received a full refund through our payment provider. We truly regret that communication gaps during a busy period led to frustration, and we’ve since improved our processes to ensure faster responses and clearer updates.
We take pride in running a legitimate and customer-focused business. All transactions made through our checkout system are protected by secure payment processors with buyer safeguards in place.
We’re also deeply grateful to our many satisfied customers who have shared their positive experiences with us. You can read some of their feedback on our Reviews page, their support continues to inspire us to improve every day.
To our valued and returning customers, thank you for your continued trust and support. Your feedback motivates us to keep improving and providing great service.
Warm regards,
Collector’s Cache Gift Shop
